Operations Supervisor, Schools JD

Operations Supervisor JD

Salary – £28,659 per annum (£15.42 per hour)

Hours – Full-time, 35.75 hours per week

Contract– Permanent & Temporary, 6 months

Locations – Ainslie Park Leisure Centre, Warrender Swim Centre & Schools across Edinburgh

Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment?

We have an amazing opportunity for you to join our team as an Operations Supervisor.

Working in our busy leisure centres or in school facilities across Edinburgh, you will be responsible for running the shift, delivering great customer service, and looking after our staff and customers. Background in leisure operations is not essential, and we welcome applications from candidates with experience in hospitality, retail, or other customer service environments. For roles in any of our venues with a pool, you will need to be a strong swimmer and capable of achieving a lifeguard pool qualification.

Training will be provided if you do not already hold the qualification.

What we offer:

• Generous holiday allowance (32 days, rising with service up to 40 days)
• Paid sick leave
• Company pension (with employee contributions matched up to 12%)
• Opportunities for training, career growth and development
• Free membership across all our centres with access to fitness classes, gyms, and swimming pools
• Cycle-to-work scheme
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Opportunities available:

1. Warrender Swim Centre - Temporary, 6-month contract. Full-time, 35,75 hours per week (Monday to Sunday – a mix of early and back shifts. Earliest start 06:15 & latest finish 22:15. Working 1 weekend out of 3.)
2. Ainslie Park Leisure Centre - Temporary, 6-month contract. Full-time, 35,75 hours per week (Monday to Sunday – a mix of early and back shifts. Earliest start 05:30 & latest finish 21:30. Working 1.5 weekends out of 3.)
3. Schools - Permanent contract. Full-time, 35,75 hours per week (Monday to Sunday – mostly evenings from 13:00 to 22:00 and weekends. Working 2 weekends out of 5).

No two days will be the same, and you will be responsible for:

• Assuring the training, development, and performance of your team. Leading by example to make a positive difference in their ability to perform safely, efficiently, and professionally and deliver superior customer service.
• The smooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers.
• Interacting with customers and resolving enquiries and complaints in a calm and professional manner, leading to exceptional member satisfaction.
• Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities.

Our ideal candidate will be:

• Decisive, fair, and consistent problem-solver with critical decision-making skills, able to organise and prioritise to strategically develop creative solutions for complex issues.
• Able to clearly convey information and ideas; engage and connect with a wide range of internal and external stakeholders.
• Great listener with excellent customer service skills, able to effectively manage difficult situations.
• Experienced leader with a proven track record of success and a genuine desire to engage, motivate and develop a team.

Closing Date – Sunday, 8th of March

Assessment Date – Wednesday, 18th of March

Assessment Location – Royal Commonwealth Pool

Note: To ensure candidates are suitable for the Lifeguard Training Course, swim tests will be part of the assessment process.

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450