Job description

Salary – £35,823 per annum

Hours – Full-time, 35.75 hours a week

Contract – Temporary, 12 months

Location – Craiglockhart Tennis & Leisure Centre

Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment?

We are looking for a vibrant, forward-thinking leader to take ownership of the diverse and rewarding role of the Operations Manager at Craiglockhart Tennis & Leisure Centre.

What You’ll Do:

Lead by example to ensure high standards of customer service, venue cleanliness, and presentation.
Address customer needs and feedback proactively, continuously improving service quality.
Guide your team to success, provide support, continuous development, and mentoring to ensure high performance, productivity, and training compliance.
Manage leave requests, sickness absences, performance, and participate in the recruitment, onboarding, and development of staff.
Contribute to the development and implementation of the annual business plan to maximise revenue and improve overall facility performance.
Contribute to planning, organising, managing, and evaluating the centre’s daily activities, ensuring seamless execution and exceptional experiences for customers.
Communicate and enforce all health and safety, risk assessments, security regulations, and protocols through all services and activities, ensuring a safe environment for customers and staff.

What You’ll Bring:

Degree-level education or equivalent or experience in the leisure, hospitality, or events industry.
Substantial management experience in key leisure operations areas, including staff leadership and team management, health & safety, customer service, and event organisation.
A proactive, solution-focused mindset with excellent problem-solving, decision-making, and judgment skills.
Ability to juggle conflicting priorities and deliver results in a fast-paced environment.
Exceptional organisational, interpersonal, communication, delegation, and leadership abilities, with the knack for building strong relationships and working effectively across different teams and functions.
(Desirable) Evidence of continuous professional development (e.g. CIMSPA, IOSH).
(Desirable) Knowledge of financial control, industry best practice, and relevant legislation, with experience applying these in an operational setting.

In return, we offer:

Generous holiday allowance (32 days, rising with service up to 40 days
Company pension (with employee contributions matched up to 12%)
Paid sick leave
Free membership across all our centres with access to fitness classes, gyms, and swimming pools
Opportunities for training, career growth and development
Cycle-to-work scheme
Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Closing date - Sunday, 22nd of March

Assessment date - Thursday, 2nd of April

Assessment location - Craiglockhart Tennis & Leisure Centre

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450