Engaging Customer Communication: Respond promptly and knowledgeably to telephone, email, and web enquiries regarding direct debit payments and accounts. 

Customer Experiences: Ensure each customer receives high-quality support, leaving them with a meaningful and positive impression of Edinburgh Leisure. 

Database Maintenance: Keep our member and payment database accurate and up to date, ensuring smooth transactions and customer information management. 

Price and Membership Updates: Ensure accurate reflection of price changes and membership upgrades in our systems, communicating these changes effectively to customers. 

Payment Collection: Assist in the collection process for outstanding payments, approaching customers professionally and empathetically. 

Customer Service Expertise: knowledge of direct debits, finance systems, and MS Office. 

Organizational Skills: a people-focused approach with meticulous attention to detail. 

Effective Communication: Excellent interpersonal skills, capable of clearly conveying information to diverse customer bases. 

Problem-Solving Skills: ability to prioritize tasks effectively, making decisive, fair, and consistent decisions. 

Technical Aptitude: ability to work with IT software and systems, including membership and point of sale systems.  

Generous holiday allowance (32 days, rising with service up to 40 days)  

Paid sick leave  

Company pension (with employee contributions matched by the company up to 12%)  

Opportunities for training, career growth and development  

Free membership across all our centres with access to fitness classes, gyms, and swimming pools  

Cycle-to-work scheme  

Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)