Frequestly asked questions
Frequently Asked Questions
  • How can I apply for a vacancy?
    From the login page you can search for a vacancy by selecting the role you wish to apply for from the drop down menu. Alternatively you can search existing vacancies by clicking on the search vacancies button on the homepage.
  • How can I keep up to date with new vacancies?
    You can register on line to receive regular vacancy alerts, as well as visiting our careers site.
  • How will I benefit from registering my details?
    By registering your details, you will be able to maintain and update your details quickly.
  • I don’t have a computer at home or at work, is there anywhere else I can register and apply online?
    If you don't have internet access at home, ask a relative friend or neighbour if you can use their computer for your job search.

    You can set up your own email account on a computer at your local library or other local facilities, however, these may vary so check out shopping centres and community centres in your area. If in doubt, contact your local council.

    Free email accounts can be set up through providers such as www.yahoo.co.uk, www.gmail.google.com and www.hotmail.com. Just log onto their websites and follow the instructions.

    Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your account if you are using a shared computer.
  • I have forgotten my account password - what do I do?
    On the login page click on the login button and then click the link that says ‘Forgotten your password’ You will be asked to enter your email address and submit these details. You should then log onto your e-mail where you will receive a link which will allow you to reset your password.
  • Is there a limited time for filling in an application form online?
    As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
  • Can I print off my application form to keep a copy for myself?
    Yes, you can print out a summary once you have fully completed any part (or all) of the application form.
  • How long will it take to process my application for a vacancy?
    After submitting your application, you will receive an acknowledgement email. Your application will be shortlisted following the closing date, and it is likely you will be notified of the outcome within 2 weeks. If you are successful, you will be invited to the next stage. The length of this process is dependent on the job you have applied for.
  • How often are new vacancies advertised on the site?
    New vacancies are advertised on the site on an ongoing basis. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively, you can register for specific vacancy alerts.
  • How will you keep in touch with me?
    If you have applied online and have included your e-mail address and contact telephone numbers, we will use one or both of these routes. If you have applied via another method then it will be dependent on the information you have provided.
  • Who has access to my data once I have registered?
    Your details will only be seen by the Resourcing Team and the Line Manager responsible for the vacancy you have applied for, unless you are successful in securing a role then the registration form you have completed will be used to complete the on-boarding process including your contract of employment.
  • User IDs and passwords
    Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form.

    In order to allow you as much flexibility as possible, you can revisit your form as many times as you need to before submitting it. It is not necessary to complete the application form in one visit.

    If, at any time, you want to change your password click on the ‘change password’ link at the bottom of the screen.