Facility Hire Booking Supervisor JD

Salary - £27,834 per annum (£14.97 per hour)

Hours - Full-time, 35.75 hours per week

Contract  - Maternity cover (12 months)

Location  -  Meadowbank Sports Centre

Do you genuinely love working with people and have a natural ability to bring out the best in them? Are you a highly organised, positive individual who thrives in a fast-paced, customer-focused environment?

We have a fantastic opportunity for a friendly, energetic, and people-focused Facility Hire Booking Supervisor to lead our facility hire team based at our Head Office at Meadowbank Sports Centre.

What You’ll Do:

• Guide, mentor, and develop the Facility Hire team through continuous coaching and support to ensure high performance, productivity, and excellent customer service.
• Manage leave requests, sickness absences, performance, recruitment, and onboarding of new staff.
• Proactively address customer needs and feedback while supporting the ongoing development and improvement of lettings and bookings services across our venues, schools, and sports pitches.
• Take ownership of complex and escalated booking enquiries and complaints, responding in a knowledgeable, engaging, and solution-focused manner.

What You’ll Bring:

• Proven leadership experience with a genuine passion for motivating, engaging, and developing high-performing teams.
• Extensive customer service experience, with the confidence and resilience to handle challenging or complex situations effectively.
• Strong problem-solving and decision-making skills, with the ability to remain decisive, fair, and consistent under pressure while juggling multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to engage and build strong relationships with a wide range of internal and external stakeholders.
• Exceptional organisational, delegation, and leadership abilities combined with a proactive and solution-focused mindset.
• Excellent IT skills, including proficiency in Microsoft Office and experience using booking or reservations systems.

Closing Date -  Monday, 18th May 2026

Assessment Date -  Wednesday, 27th May 2026

Assessment Location -  Meadowbank Sports Centre

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450