Job description

Salary - £26,676 per annum (£14.35 per hour)

Hours - Full-time, 35.75 hours per week

Contract - Permanent

Location - Meadowbank Sports Centre

We’re looking for a friendly, organised and customer-focused Customer Accounts Advisor to join our Customer Contact Team at Meadowbank Sports Centre. This role plays a key part in delivering a positive experience for our members by providing clear, accurate and supportive advice on accounts and payments.

What You’ll Do:

Respond to telephone, email and web enquiries relating to memberships, accounts and direct debit payments in a timely, knowledgeable and engaging manner.
Deliver a consistently high standard of customer service, ensuring every customer interaction is positive and informative.
Maintain accurate member and payment records, ensuring customer details, transactions and payment information are correctly updated and processed.
Process price changes, membership upgrades and account amendments accurately, ensuring changes are clearly communicated to customers.
Proactively contact customers with outstanding payments, supporting the collection process in a professional, empathetic and solution-focused way.

What You’ll Bring:

Previous customer service experience, with an understanding of direct debits and finance systems.
Strong organisational skills and excellent attention to detail, with the ability to manage and prioritise workloads effectively.
Excellent communication and listening skills, with the ability to explain information clearly to a diverse customer base.
A calm, fair and solution-focused approach to resolving queries and account issues.
Strong computer literacy, with confidence using a range of IT systems, including Microsoft Office applications, membership and point-of-sale systems.

What We Offer:

Generous holiday allowance (32 days, rising with service up to 40 days)
Paid sick leave
Company pension (with employee contributions matched up to 12%)
Opportunities for training, career growth and development
Free membership across all our centres with access to fitness classes, gyms, and swimming pools
Cycle-to-work scheme
Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Opportunity available:

Full-time, 35.75 hours per week. Monday to Friday - a mix of early and back shifts (08:00 - 16:00 or 10:00 - 18:00). Working every 4th weekend (09:00 - 17:00).

Closing Date - Sunday, 14th of May

Assessment Date - Tuesday, 26th of May

Assessment Location - Meadowbank Sports Centre

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450