Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults.
We have an amazing opportunity for a friendly, positive, and vibrant climber to join our team at Ratho as a Climbing Arena Supervisor.
You will be responsible for:
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Training, development, and performance of your team. Providing them with appropriate direction, support, guidance, and feedback to make a positive difference in their ability to deliver superior customer service.
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The smooth running of day-to-day operations of the climbing arena to deliver a seamless and positive service experience for all customers.
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Interacting with customers and resolving enquiries and complaints in a knowledgeable, and engaging way to ensure efficient and effective service.
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Supporting the development of climbing services, monitoring programme performance, and making recommendations for improvements.
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Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all climbing services and activities.
Our ideal candidate will be:
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Enthusiastic climbing instructor with the following qualifications: Climbing Wall Instructor Award, Climbing Wall Development Instructor and Foundation Coach Training.
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Experienced leader with a genuine desire to engage, motivate and develop a team.
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Customer-focused individual with strong organizational skills and ability to the juggle multiple demands simultaneously.
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Great listener with excellent interpersonal and communication skills and the ability to clearly convey information and ideas to a wide range of internal and external stakeholders.
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Decisive, fair, and consistent problem-solver with strong decision-making skills, able to organise and prioritise to strategically develop creative solutions for complex issues.
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Paid sick leave
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Company pension
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Flexible working hours
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Opportunities for training, career growth and development
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Free membership across all our centres with access to fitness centres, gyms, and swimming pools
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Cycle-to-work scheme
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Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Please note you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.
Closing Date: 17th September 2023
We encourage applicants to apply at their earliest opportunity as we will be running a fluid recruitment process. We will review applications as we receive them and arrange interviews with suitable candidates at the earliest opportunity. Once the position is filled, we will close the application process.